In this episode, we dive into the importance of comprehensive training programs and their impact on employee retention and performance. Felicia White, Director of Franchise Training at Scooter's Coffee, shares her insights on developing effective training strategies that cater to diverse learning needs and drive engagement. She discusses the role of structured training in recruitment, the benefits of continuous learning, and how to quantify the value of training programs. Discover actionable tips on creating a supportive learning environment that empowers employees and fosters a culture of growth and success.