Explore the dynamic journey of Amy Hom, COO of Barcelona Wine Bar, as she shares her 30+ years of experience in the hospitality industry. Amy discusses the critical role of mentorship, the importance of confidence, and the evolving expectations of GMs in today's restaurant landscape. Learn how deliberate hiring and investing in training can transform restaurant operations and foster leadership. Amy also introduces the Gleam Network's initiatives to support emerging leaders, emphasizing the importance of nurturing talent to drive long-term success in the industry.
Mentorship and Career Growth: Amy highlighted the critical role of mentorship in her career, emphasizing how encouragement and feedback from mentors significantly boosted her confidence and helped her advance in the industry.
Challenges for Women in Leadership: We discussed the specific challenges women face in the hospitality industry, such as limited access to mentorship and development opportunities. Amy noted that women often struggle with receiving feedback and using it as a tool for growth.
Developing Future Leaders: Amy stressed the importance of investing in leadership development programs to help women and underrepresented groups advance in their careers. She discussed the need for intentionality in providing these opportunities within the industry.
High Turnover Rates: We addressed the issue of high turnover rates for general managers in the hospitality industry. Amy pointed out that many are opting out of the industry entirely, highlighting the need for better investment in employee development and retention strategies.
