Explore the transformative power of diversity, equity, and inclusion (DE&I) within the hospitality industry. In this episode, Pamela Williams, Senior Director of Training at Krystal Restaurants, and Marshell Richards, Director of Franchise Field Operations at Zaxby's, discuss the importance of authentic leadership, the benefits of diverse perspectives, and the role of inclusive practices in creating a thriving workplace culture. Learn about actionable strategies and initiatives that have successfully fostered more equitable and inclusive environments, driving both employee satisfaction and business success.
Defining DE&I in Hospitality: Pamela Williams emphasized that DE&I means showing up authentically and being accepted, while Marshell Richards highlighted the importance of having a seat at the table and being considered for one's opinion.
The Role of Leadership in DE&I: We discussed how leadership plays a crucial role in driving DE&I initiatives. Both Marshell and Pamela shared examples from their experiences, where leaders are fostering inclusive environments and emphasizing the importance of diverse voices at all levels.
Practical Initiatives for DE&I: Pamela shared how they conduct monthly "lunch and learns" to foster open discussions on DE&I topics. Marshell mentioned a "future leaders meeting," which identifies and develops leadership potential across the organization, ensuring diverse talent is nurtured and given opportunities for growth.
