Explore the strategies behind creating a cult-like following and operational excellence with Julie Hauser-Blanner, COO of Smalls Sliders. This episode delves into how Smalls Sliders has achieved remarkable success through a unique combination of simplicity in menu offerings, strategic growth, and a strong, people-focused culture. Learn about the importance of listening to both employees and customers, fostering an inclusive environment, and the role of empathetic leadership in driving brand loyalty and innovation.

Julie’s Career Journey: Julie shared her extensive career journey, starting in hospitality and spanning over 25 years. She discussed her growth within the Outback Steakhouse portfolio, her leadership roles in various brands, and her eventual move to becoming the Chief Operating Officer of Small Sliders.

‍Importance of Culture and Leadership: Julie emphasized the significance of culture in the workplace, stressing that it starts from the top. She believes that a strong, inclusive culture cascades down through the entire organization, influencing both employees and guests positively. At Small Sliders, the leadership team works together to foster this culture.

‍Celebrating Small Wins: Julie shared the unique approach of Small Sliders in celebrating "small wins" with their guests, such as a child losing a tooth or getting an A in school. This approach creates a strong connection with their customer base and reinforces the brand’s culture. She highlighted that this initiative is a collective effort by the entire team.

‍DE&I Initiatives: Julie discussed the importance of diversity, equity, and inclusion (DE&I) in the workplace. She emphasized the need for leaders to use their voice to advocate for DE&I initiatives and to create an environment where all employees feel valued and included. The Small Sliders team collectively strives to embody these values and support a diverse and inclusive work culture.