Explore the critical aspects of employee experience, recruitment, and retention with Sarah Diehl, Founder and Principal of Empowered Hospitality. This episode delves into effective strategies for building a thriving workplace culture, the importance of structured hiring processes, and actionable steps to enhance employee engagement. Sarah shares insights on navigating the complexities of talent acquisition and the pivotal role of listening to employees to create an environment where both the business and its people can flourish.

Sarah’s Career Journey: We dive into Sarah's transition from studying political science to founding Empowered Hospitality. Her passion for the dynamic hospitality industry and her experience with HR gaps in small restaurant groups led to her starting the company.

‍Importance of Employer Branding: We discuss the significance of employer branding in attracting and retaining talent. Effective communication of brand and culture, along with a positive candidate experience, are crucial for recruitment success.

‍Addressing the Hiring Crisis: We explore hiring challenges in the hospitality industry and highlight how some businesses thrive by maintaining a strong employer brand and being open to hiring from diverse backgrounds.Retention

Strategies: We dive into key retention strategies, including fair compensation, work-life balance, predictable scheduling, and a safe work environment. Sarah emphasizes the importance of continuous improvement based on employee feedback.