Join us for a deep dive into the evolving landscape of the hospitality industry with veteran journalist Nancy Luna. We explore the rise and impact of third-party delivery services like DoorDash and Uber Eats, examining both their benefits and challenges for restaurant operators. Nancy sheds light on the growing trend of dynamic pricing, discussing its potential effects on consumer behavior and restaurant profitability. This episode offers valuable insights into how the industry is adapting to new technological advancements and shifting consumer demands, highlighting innovative strategies for success in a rapidly changing market.

The Rise of Food Delivery Apps: We explore how Doordash and Uber Eats have changed the way we order food and their huge impact on the restaurant industry, especially during the pandemic.

‍Struggles with Delivery Service Fees: We highlight the high fees restaurants pay to delivery services and how it affects their profits. There's also a discussion on the shift towards restaurants creating their own delivery systems to save money.

‍Dynamic Pricing and Public Reaction: We cover Wendy's announcement about dynamic pricing, the resulting public backlash, and the potential benefits and challenges of adjusting menu prices based on demand.

‍Future Trends in Restaurant Technology: We share insights on new trends like integrated delivery models, bundling multiple menu items, and how new tech can help restaurants become more efficient and profitable.