Tao Group Hospitality is known for exceptional guest experiences — learn how they’re bringing that same luxury touch to hiring.
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October 28, 2025
So you’re planning a trip to a Tier 1 City. New York. London. Los Angeles.
Read any roundup of the city’s best fine dining and nightlife spots, and you’ll likely come across at least one location owned by luxury hospitality behemoth Tao Group Hospitality. Known for combining entertainment with top-tier dining experiences, dramatic settings with seamless service, Tao has been a mainstay in the nightlife scene for more than a decade.
We’re excited to share that LANDED has been working with Tao for the past two years to bring that same seamless, upscale experience to their hiring process.
To maintain their commitment to distinctive culinary and premium entertainment experiences, hiring the top tier of hospitality talent is a top priority. But as job board and social media sponsorship costs continue to skyrocket, maintaining control over budgets was becoming a growing concern.
Enter LANDED Candidate Re-Engagement, the behind-the-scenes power move that helped Tao fill more roles, faster, without spending a single extra dollar on job ads.
Within just one month, LANDED automated 8,000+ Re-Engagement messages to around 5,000 “disengaged” candidates, saving Tao’s Hiring Managers approximately 400 hours of manual outreach.
Those extra touchpoints turned into 300+ interviews and ultimately 40 high-quality hires — all from candidates who might have otherwise been written off as “unresponsive.”
“At Tao Group Hospitality, our biggest asset is our team. We are committed to supporting our operators and managers, and LANDED has been instrumental in giving them back hours of time to focus on what they love most about their jobs,” says Taylor Tamburo, Director of Talent Acquisition at Tao. “We are thrilled that LANDED is helping us provide not only a best-in-class experience for our guests, but also for our employees and candidates.”
Here’s how Re-Engagement works.
When a candidate drops off the engagement flow the first time around, LANDED’s AI systematically sends additional messages to encourage and gauge ongoing interest. Whether they were initially unable to respond due to a busy schedule, finding another offer, or something else, these messages serve as key touchpoints to revive the talent pipeline.
And these aren’t just reminders — they’re personalized, brand-aligned messages designed in collaboration between LANDED’s client strategy team and Tao’s talent acquisition leaders. Every message sounds like Tao: energetic, high-touch, and rooted in the brand’s luxury hospitality DNA.
While it may be easy for employers to assume that candidates who don’t respond are uninterested, the reality isn’t always so simple: a text could’ve been missed, a phone battery died, or life simply got in the way.
Rather than starting from scratch (and losing thousands in job board spend each time), Candidate Re-Engagement turns those “missed connections” into real hires.
The best part? It’s fully automated.
Manually managing initial text outreach is demanding enough for busy operators. Now imagine tracking second and third follow-ups, timing each based on engagement, and continuing through interview scheduling. LANDED takes all that off their plates — saving time, reducing human error, and keeping great candidates in play.
Read LANDED and Tao Group Hospitality’s press release here.
