No question that since COVID, the dining experience for many has rapidly advanced. From the introduction of concepts like drive-thru only restaurants and QR code menus, it’s safe to say that the industry is experiencing unprecedented change, which requires operators to be privy to the market and make quick decisions that align with their customers’ evolving habit changes.As a Showmars Operator (and quasi-CTO), Ari Ziogas quickly adapted the business’ model to accommodate his diners’ new dining preferences post-COVID, which flipped from a dine-in business model to a dine-out one. In this episode of Fast Casual, you’ll learn Ari’s tips on evaluating your customers’ habits and how to adopt an actionable, operationally-effective strategy to help you make the right decision under these uncertain times.
