Embark on a journey through the heart of the hospitality industry with Mark Simpson, an accomplished professional boasting 35 years of invaluable wisdom. Join the conversation to gain profound insights into hiring, recruitment, and training, drawing from Mark's extensive experience in the field.

Explore the transformative impact of adapting to the challenges posed by the COVID-19 pandemic. Learn from real-world experiences as we delve into strategies employed by businesses, including Red Robin, where Mark currently serves as the Interim Chief People Officer, to remain agile. Discover how this period prompted a renewed emphasis on employees and embracing flexibility in the ever-evolving landscape.

Delve into the nuanced dynamics of organizational transformation, unearthing lessons learned and obstacles surmounted. The discussion revolves around strategies for fostering cohesion across departments, empowering teams, and effectively addressing challenges in the dynamic hospitality landscape.

Discover the ambitious goals set for enhancing local store marketing, community involvement, and empowering teams for success at Red Robin. This podcast promises a profound exploration of the evolving hospitality industry, shedding light on the crucial elements of effective hiring, strategic recruitment, and quality training that define success.