100+ hotels, one seamless solution — accelerating Highgate’s hiring with AI
Challenge
Highgate Hotels, a leading hospitality management company with 100+ properties in top markets like New York City, Miami, and San Francisco, faced a major challenge: fully manual hiring and growing turnover rates. GMs were spending countless hours manually vetting candidates, scheduling interviews, and following up. As Highgate prepared for new hotel openings, they needed a faster, scalable system to save time, reduce manual workload, and uphold their high standards for talent across diverse locations.
Solution
LANDED’s AI-powered platform automated manual tasks, including vetting, scheduling, and communications, allowing Highgate to engage top candidates faster. With customized screening questions and a dedicated client strategy team, Highgate ensured every candidate was a strong fit, while managers gained back valuable time to focus on delivering exceptional guest experiences and scaling operations.
“The candidates who have been coming through LANDED have been good."
Results
- With LANDED’s GenAI candidate engagement flow, all candidates received a response within 4 hours of application.
- Highgate reduced time-to-interview to under 2 days on average.
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