Join us as we dive deep into the heart of Romeo's Pizza with Thomas Fiala, the Director of Operations, who has dedicated over 32 years to the pizza industry. In this engaging conversation, Fiala reveals the strategies and philosophies that have propelled Romeo's Pizza to success across multiple states, including Ohio, the Carolinas, and Florida. He shares his journey from starting as a pizza maker in high school to playing a pivotal role in Romeo's expansion, emphasizing the importance of community engagement, the art of perfecting pizza making, and the key to managing a thriving pizza franchise. Fiala's approach to leadership focuses on fostering a family-like atmosphere within the stores, mentoring young employees, and driving growth by deeply embedding each location into the local community. This episode sheds light on the evolving dynamics of the pizza business, the challenges of hiring and retaining talent in the current labor market, and the innovative use of technology to enhance customer experience without losing the personal touch that defines Romeo's Pizza.
