Operational Excellence: Innovative Strategies from a Regional Leader

In this episode of Fast Casual, host Miranda Copjec interviews Mark Hauder, Regional Director of Operations at Hoogland Restaurant Group. Mark shares his extensive experience in the pizza industry, discussing his journey from working in restaurants as a child to leading operations for one of the largest franchisees of Marco's Pizza. The conversation covers various themes including the evolution of pizza dining and delivery, the importance of balancing daily operations with long-term strategy, embracing technology, and the significance of mentorship in the restaurant industry. Mark emphasizes the need to keep operations simple and the impact of pricing strategies on customer behavior, providing valuable insights for anyone in the hospitality sector.

Featuring

Mark Hauder

Regional Director of Operations

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