How to manage guest experiences, employers, and operations post-COVID
QR code menus, drive-thru-only restaurants, AI — there’s no question that COVID accelerated the adoption of tech in the industry.Being a standout establishment in the competitive landscape today requires you to understand how dining’s evolved and how this change can be leveraged as an advantage. On this episode of Fast Casual, you’ll learn how Kim de Carolis is innovating operations and guest experiences at some of the nation’s most established brands and what you can do to stay a top restauranteur
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