In this episode of Fast Casual, LANDED's Miranda Copjec interviews Lauren Coulter, owner of Biscuit Belly, discussing her unique journey from pharmacy to the restaurant industry. Lauren shares insights on the growth of Biscuit Belly, the challenges faced during the COVID-19 pandemic, and the importance of customer feedback and technology in scaling the business. The conversation highlights the significance of building a strong team and the complexities of the hospitality industry, emphasizing the need for simplicity in operations. In this conversation, Lauren Coulter discusses the intersection of technology and hospitality, emphasizing the importance of embracing new tools for growth. She shares her experiences transitioning from pharmacy to hospitality, highlighting cultural shifts and the significance of customer experience. The discussion also covers the challenges and strategies of franchising, future aspirations for Biscuit Belly, and the critical role of mentorship and team dynamics in achieving success.
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