Kava Restaurants LLC, a leading Tim Horton's franchisee in Michigan, proudly operates 11 locations across the state. With a steadfast belief that "people come first," Kava Restaurants is dedicated to delivering exceptional beverages, food, and hospitality to its guests.
Embracing the mission to be the "community cup of coffee," Kava Restaurants actively builds authentic relationships by supporting local organizations and groups within its communities.
As Kava expanded their Tim Hortons footprint, several hiring challenges emerged.
Limited Candidate Pools in Sparse Areas
Operating in less densely populated regions like Jackson and Brooklyn, Kava struggled to attract enough qualified applicants to maintain staffing levels.
General Manager Burnout and Overwhelming Manual Taskload
The time-consuming process of reviewing applications, scheduling interviews, and following up with candidates burdened GMs with an excess of manual tasks. This led to delayed recruitment timelines and process inefficiencies.
Ultimately, juggling recruitment alongside a myriad of daily operations proved to be overwhelming for Kava’s General Managers, resulting in burnout and task overload.
High No-Show Rates for Interviews
Candidates frequently missed scheduled interviews, leading to wasted time and slower hiring cycles.This resulted in additional strain on existing team members, who had to pick up the slack as locations struggled with understaffing.
“I really think LANDED has one of the best interfaces and ease of use product that we’ve tried to roll out with our team. The level of customer support LANDED provide is also a differentiator. It’s really helpful and it’s really nice to know that if we come to you guys with an issue, you listen, act on it and try to improve the product.”
Kava Restaurants partnered with LANDED to streamline its hiring and improve efficiency. With LANDED’s AI-driven platform, Kava was able to:
Expand Candidate Reach Across 80+ Job Boards
LANDED sourced talent from multiple job platforms, significantly increasing applicant volume—even in historically difficult hiring regions. In under six months, LANDED generated 2,500+ applicants, keeping all locations fully or near fully staffed.
Automate Candidate Screening & Engagement
LANDED’s AI-powered system engaged candidates in real time, ensuring every message was responded to within 13 minutes. Qualified applicants were scheduled for an interview in less than 10 hours after applying—saving managers valuable time.
Reduce Interview No-Shows with Automated Reminders
To combat ghosting, LANDED sent automated interview reminders, leading to a 73% improvement in attendance rates. This helped Kava optimize its hiring pipeline and improve conversion rates from interview to hire.
LANDED’s automation and AI-powered tools transformed Kava’s hiring process, making recruitment faster, easier, and more effective.
Here are some key results:
By leveraging LANDED, Kava Restaurants successfully scaled its hiring operations, ensuring its locations remained well-staffed while allowing managers to focus on delivering great guest experiences.
“A huge thank you to LANDED. For the first time in almost 3 years, I'm finally starting to build a strong team, and LANDED has provided us some really strong candidates without me needing to do all the day-to-day recruiting tasks anymore.”
With LANDED, Kava Restaurants transformed its hiring process—turning recruitment from a challenge into a competitive advantage.
