In this episode of Late Checkout, Romain Taverne, Regional Director of Operations at AMAN, shares his unique journey from aspiring doctor to leading operations in the hotel and restaurant industry. He discusses the challenges and opportunities in hospitality post-COVID, emphasizing the need for a new business model that balances employee needs and consumer expectations. Taverne also explores the evolving dynamics of leadership and customer service, highlighting the importance of adapting to changing market trends and employee aspirations.