In this episode of Late Checkout, Matthew Davis, Director of HR at the Eastern Porter group, joins us to share his journey from working at Marriott to his current role. Discover the challenges of finding passionate hospitality professionals, the complexities of recruitment in a tight job market, and the importance of maintaining service excellence post-Covid. Gain insights into their unique approach to staff training, retention, and the delicate balance of integrating technology in enhancing guest experiences while preserving human interactions.