In this episode of Late Checkout, John D. Rankin III, Senior Director of Operations at Charter Foods, discusses the evolving challenges in managing a diverse range of restaurant franchises. He emphasizes the importance of effective people management, adapting to the needs of Gen Z employees, and the critical role of restaurant managers in shaping a successful team. Rankin also shares his approach to talent scouting and retention, highlighting the need for flexibility and quick adaptation in the dynamic post-COVID hospitality landscape.