Join us as we explore the dynamic world of human resources in the hospitality industry with Jill Waller, HR Director at Max Hospitality. With a rich background in HR and a unique journey through different industries, Jill shares her insights on tackling the pressing challenges of recruitment and retention in today's evolving hospitality landscape. Discover how Max Hospitality is creatively addressing these issues, from implementing on-the-job training and 'farming' promising talent to enhancing employee satisfaction through recognition, benefits, and growth opportunities. Learn about their innovative strategies, such as confirmatory interview calls, referral bonuses, and comprehensive employee benefits, which have proven essential in building a loyal and thriving workforce. This episode is a deep dive into how HR practices can be a game-changer in the hospitality sector.