January 21, 2025 2:00 PM EST | 11:00 AM PST

Feedback Loop: How Guest and Team Feedback Drives Success in Hospitality

Ready to harness the power of feedback to drive success in your hospitality business? In an industry where customer and team insights are essential, knowing how to gather and act on feedback is crucial to staying competitive and fostering a thriving team culture.

Join us for this special co-hosted session with LANDED and Marqii featuring insights from industry experts on the strategic role of feedback for guest satisfaction, employee engagement, and hiring success.

Here’s what you’ll learn:

✔️ How to leverage guest feedback to boost customer loyalty and satisfaction.

✔️ Techniques for using employee feedback to build a motivated, high-performing team.

✔️ Strategies for incorporating feedback into the hiring process to align new hires with your brand’s values.

…and much more!

If you're looking to elevate your team and create exceptional guest experiences, don't miss this opportunity to transform feedback into actionable strategies for growth and success!

Speakers:
Mark Wang
Chief of Staff, LANDED
Heather Dratler
VP of Marketing & Brand Engagement, Next Level Burger and Veggie Grill by Next Level
Kelsey Verdier
Director of Marketing, Marqii
Bethany Longer
Chief People Officer, Five Guys New York and Founder, Grow HR

Upcoming webinars

On-demand

The Power of Data: 3 Key Strategies to Enhance Guest and Employee Retention in Restaurants

In today’s competitive restaurant industry, harnessing the power of data is essential for success. This webinar will explore three key strategies for using data to optimize both employee and guest retention.

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Did you know 79% of food workers don’t have paid sick leave, and 51% go to work sick because they can’t afford time off? And that 40% of foodborne restaurant outbreaks are traced to sick workers? Join our panel of experts as they dive into how you can create a culture of safety from day zero, ensuring that both your teams AND your guests are protected and empowered to thrive.

Feedback Loop: How Guest and Team Feedback Drives Success in Hospitality

Ready to harness the power of feedback to drive success in your hospitality business? In an industry where customer and team insights are essential, knowing how to gather and act on feedback is crucial to staying competitive and fostering a thriving team culture.

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